How to cancel an international flight with Volaris?

Volaris offers affordable air travel with flexible options, but plans can sometimes change. Whether due to an emergency, change of schedule, or any other reason, canceling an international flight with Volaris is a straightforward process. In this guide, we will walk you through the steps and important details to ensure your cancellation is smooth and hassle-free.

Understanding Volaris’ Cancellation Policy for International Flights

Volaris has specific rules for cancellations based on the fare type and timing. It’s essential to know your options and the potential fees before making a decision.

1. Fare Categories and Cancellation Rules

Volaris offers several fare types, and cancellation policies differ depending on the ticket you purchased:

Basic Fare: Non-refundable, and cancellations are generally not allowed.
Classic Fare: Offers more flexibility with the possibility of a credit for future travel, though no cash refunds are provided.
Plus Fare: Allows cancellations with a travel credit or refund, depending on the terms at the time of booking.

It is crucial to check the fare conditions associated with your ticket to determine the cancellation options available.

2. Timeframe for Cancellations

Timing plays a major role in determining the penalties or refund eligibility when canceling an international flight. Here’s how the cancellation timeframes work with Volaris:

Within 24 hours of booking: You can cancel your flight within 24 hours of purchase without incurring any penalties, as long as the flight departs at least 7 days later. This rule applies to all fare types.
Beyond 24 hours: Cancellations made after the 24-hour window are subject to fees and the fare-specific rules. If your ticket is non-refundable, you may only be eligible for a credit voucher rather than a cash refund.

3. Refunds and Credits

Volaris primarily issues credits for future travel rather than direct refunds, particularly for non-refundable fares. These credits can be used to book a new flight within the validity period, typically 12 months from the date of cancellation.

For refundable fares, you may be eligible for a cash refund. Refund requests typically take 7–10 business days to process.

How to Cancel Your International Flight with Volaris

Canceling your flight with Volaris can be done through several methods. Here’s a step-by-step guide to help you navigate the cancellation process.

1. Cancel Through the Volaris Website or App

Volaris allows passengers to cancel their flights through the "Manage Your Booking" section on their website or mobile app. Follow these steps:

Step 1: Go to the official Volaris website (volaris airlines cancellation policy) or open the Volaris app.
Step 2: Click on the “My Trips” or “Manage Your Booking” option.
Step 3: Enter your booking reference number and the passenger’s last name.
Step 4: Follow the prompts to cancel your flight.

Once the cancellation is confirmed, you will receive an email notification detailing any credits or refunds owed to you.

2. Cancel by contacting Volaris Customer Service

If you prefer to speak with a representative, you can call Volaris’ customer service to cancel your flight:

Step 1: Call the Volvo customer service center. Be prepared with your booking reference, personal identification, and any relevant travel details.
Step 2: Request a cancellation and inquire about refund or credit eligibility based on your fare type.

Customer service will guide you through the cancellation process and inform you of any fees or additional steps.

3. Cancel at the Airport

For last-minute changes, you can visit the Volaris counter at the airport to request a cancellation. Be sure to arrive early, as cancellations at the airport can be more time-consuming.

Volaris Cancellation Fees and Penalties

Volaris charges cancellation fees based on the fare type and when the cancellation is made. These fees are automatically deducted from any refund or travel credit you are entitled to.

For non-refundable fares: A standard fee applies, and the remaining balance is issued as a credit for future travel.
For Refundable Fares: You may receive a full refund minus any applicable fees, especially if canceled within the allowed period.

1. How Fees Are Calculated

Before the 24-hour mark: Cancellations are usually free of charge.
After 24 hours: Fees are calculated based on the fare conditions. Non-refundable fares typically incur a higher fee, while more flexible fares may have lower or no fees.

Volaris’ No-Show Policy

If you do not show up for your international flight and fail to cancel in advance, your booking will be marked as a "no-show," and you may forfeit the entire cost of your ticket.

Non-refundable fares: No refund or credit will be issued.
Refundable fares: You may be eligible for a partial refund, but penalties still apply.

To avoid losing the value of your ticket, it’s important to cancel or modify your booking as soon as possible.

Conclusion

Canceling an international flight with Volaris is a straightforward process if you understand your fare conditions and the applicable cancellation rules. Whether you cancel online, via customer service, or at the airport, knowing the right steps can save you time and help you avoid unnecessary fees. Always review your fare type and act quickly within the 24-hour window to minimize costs and maximize flexibility.