Customer service analytics enables departments across organizations to get deeper insights and a better understanding of their role in enhancing the customer experience, addressing pain points, and fulfilling their expectations. As a contact center analytics service provider, we utilize analytics tools like Google Cloud and business intelligence tools like Looker to process the customer data in real-time and provide insights.

Integrating Data for Holistic Insights:

Dataplatr utilizes its technical infrastructure to culminate data from various sources to create a unified data platform where the data is stored in a centralized data repository. With our expertise in call center data analytics, we integrate both qualitative data, like customer feedback collected through various feedback mechanisms, and quantitative data, like call center metrics obtained through KPIs to get a holistic view of customer satisfaction and product/service quality and identifies areas where inefficiencies exist, driving insights into customer service analytics.

Ensuring Data Governance and Security

We utilize our efficient call center analytics and data governance mechanisms, like automated data access control and security protocols, to ensure that access is provided only to the necessary data to prevent data mismanagement. This allows departments like sales, marketing, operations, etc., to get access to customer service data and make use of the insights into their workflow to improve their operational efficiency.

Customized Dashboards for Informed Decision-Making

Our secure data protocols and automated data access control allow each department to get access to the required data from different platforms, sources, and departments. With our proficiency in designing call center metrics dashboards, we enable our clients to customize dashboards for clients that can be modified as per the requirements of departments and teams across the organization to generate customized decision-making.

By integrating our customer service analytics across teams, we enable our partners to get a unified view that provides a comprehensive understanding of customer data. Businesses share these data across their cross-functional teams to efficiently address customer issues, provide better service, and customer satisfaction to gain a competitive advantage.